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Online registration and scheduling appointment has been one of the options for the patients to avoid the hassle of queuing and filling out registration forms. It also gives the advantage for administrator to monitor and easy searching of any medical records or personal information as it is available online.
Although healthcare provides appointment scheduling service, especially in the outpatient department, the number of patient waiting in for consultation still keeps on increasing and has never been empty. Much of the time spent waiting for their name to be called, often under conditions which does not permit the time being usefully occupied. This has been an agenda as it as well means a loss of working time.
The key components of outpatient management clinic are patient health records, appointment slots management and check-ins with prioritization order are all very crucial in order to maintain the overall level of healthcare organisation in the country. However, to aim the level of efficiency and effectiveness, there are certain areas which need a proper time management and quality performance. As such, most complaint issues recorded are the dissatisfaction in the length of time spent between patient arrival and actual starting time of consultation